Hospitality CRM
Streamline your hospitality business and improve operational efficiency.
Provide an exceptional guest experience, build loyalty, and upgrade your hotel business.
Capture hotel & resort booking inquiries from all the channels- hotel and resort marketplaces, Social media, newspaper ads, travel expos, and billboards
Design awesome landing pages from templates designed for hospitality business
Create beautiful responsive landing pages with the help of drag and drop landing page builder. Put beautiful pictures of the hotels/resorts and mention details like location, pricing, stay duration, etc. Capture inquiries from these pages.
Capture and consolidate all the interactions with prospects and customers
Record every inbound and outbound interaction done with prospective clients. This includes calls, emails, SMS, or communication through any other channel, browsing hotel options, and booking a room, – everything is tracked and recorded for reference. Easy integration with SuperReceptionist, CallRail, CallTrackingMetrics, and other call-tracking software.
Reduce response time for your inquiries
Assign inquiries automatically to your booking agents based on any criteria you want. Distribution can happen based on resort locations, preferences, budget, etc. Score the leads to qualify them as hot, warm, or cold and prioritize each one of them according to their importance. Send notifications to your agent to respond faster to inquiries.
Customize everything to suit your processes – lead fields, stages, activities, scores
Instead of changing your business process to fit our hospitality CRM, we customize workflows as per your distinct requirements. Lead fields, stages, activities, scores, processes, workflows, and employee dashboards can all be customized to match your needs.
Segment prospects and accordingly connect with them on the channel of their choice
Categorize prospects and customers based on vacation preferences, location, budgets, etc., and automate follow-up actions accordingly. If they are viewing hotels in Dehradun, send them all the hotel options in Dehradun. In case, they drop out while searching for options, notify agents to follow up with them.
Detect the buying intent of prospects and send automatic engaging communication or notify the sales team by setting a task for manual follow-up.
Build high-quality leads with lead verification
Filters out fake leads during lead capture with mobile number/email verification. Ensure that your sales pipeline is full of people who are interested in your services, building a quality pipeline.
Identify and act upon upsell/cross-sell opportunities
Monitor digital and manual activities of the prospects to identify upsell/cross-sell opportunities. Eg: track purchase patterns to identify if prospects are likely to buy membership plans and set up a task for the sales team to sell the same. If someone makes an international trip during summer vacations every year, send him an automatic email with viable international trip options before vacation. To earn loyalty, first-time visitors can be pitched an additional Spa package at a discount during the hotel stay.
Automatic notification for renewal of membership
Send automatic notifications to members and their respective sales agents when the renewal date draws close. Content and frequency of SMS/ email can be customized basis your requirement.
Analyze dashboards and make smart decisions
With all the customer and prospect information residing in one place, use reports and analytical capabilities to gain insights and strategize your sales and marketing.
- Analyze the locations and resorts getting the most and least interest and revenue
- Track the performance of sales agents by the bookings they sold, the revenue they brought in, and the up-sells and cross-sells they made.
- Get insight into the best booking sources, properties, and sales agents.
- Derive high-performing hotel booking sites – TripAdvisor, Booking.com, Hotels.com, makemytrip.com, goibibo.com, and others.
Integrate with 3rd party app
Seamless integration with all popular hospitality partner sites, inventory solutions, lead gen channels, communication tools, social media platforms, PPC ads, and call center apps through API/connectors. Zapier integration allows you to build your custom connectors as well.